Europress SMART remote services
About our remote support services:
Operation setting adjustments: All the SMART compactors and balers are equipped with a modem that enables the making of adjustments
via a remote connection. For example, the operating settings of the device and the telephone numbers for the emptying notifications can be
Redirection of emptying calls: The emptying calls can be redirected via the SMART Remote Services.
Machine locations, status and information on the map: Every Europress SMART machine can be located on a map. The visual view also hows the filling level and status of devices with one look. You can view machinespecific information in more detail by clicking on the location symbol. In the future, different kinds of reports will also be available.
Operating history: The machine saves information about its operating history. This data can be viewed via the remote connection. By analysing the operating history, information on the need for a more frequent service cycle or additional operating training can be gained.
Troubleshooting and analysis: In case of a fault, the machine can be made operational via the remote connection. The Europress SMART Remote Service function offers technical support round the clock. Troubleshooting in advance via the remote connection saves time spent
in the location by the service technician.
Software updates: Software updates made via the remote connection keep the SMART waste handling equipment up to date offering the most recent device features and improvements for use by the customer.
Service need mapping: The machine reports additional service needs automatically, thus ensuring its operational condition. Service need can also be mapped quickly via the remote connection without a separate service visit, which saves both time and money.
Expert service for all your questions regarding SMART equipment.
Contact us! Remote service is available 24/7 from the on-call maintenance service number: +358 20 737 3100
In non-urgent cases, you can also contact us via the service order form or by e-mail: firstname.lastname@example.org